Contact

For anything about your order, write to social@alexandrefuchs.fr. There is no live chat and no phone line; everything is handled by email.

What we can help with

• Order issues: you did not receive your confirmation email, your personal file link is not working, or your files need to be restored. See downloads and license for what should be in your download.
• Refund requests: include your order reference and the reason for your request, and we will review it individually. See refunds and order problems for how this works and for the self-service cancellation form.
• Technical printing questions: trouble getting a full-size outline to print at the correct scale, questions about paper size, palette, or pattern sizing. The print a barn quilt pattern guide covers the most common issues, but write in if you are stuck.
• Defective or incorrect files: if a file is corrupted, missing, or does not match its description, tell us your order reference and what is wrong and we will sort it out. See Terms of Sale for the legal warranty that applies.

Please include your order reference in any message about a specific purchase; it is in your confirmation email and on your personal file page.